Conversations lets your studio hold two-way threads with customers, so you can see inbound and outbound messages in one place and reply without leaving Glofox.
Find it at Connect > Conversations, where you can:
View every thread in one inbox
See full message history for each customer
Reply instantly from the message composer
How it starts
A conversation is created automatically the first time you or the customer sends an SMS or WhatsApp message (including 1:1, bulk, or automated messages).
SMS
Replies are sent from your studio-assigned numbers. In some regions, marketing and transactional traffic use different numbers.
The message composer shows an estimate of SMS credits your reply will consume.
If two customers share a phone number, you’ll see two separate threads with the same messages. This makes it clear that both profiles are being contacted while reflecting their shared number.
This feature is currently only available for locations in the US, Canada, UK, and Australia. If you're interested in us adding two-way SMS for your region, don't hesitate to get in touch with our Support team.
WhatsApp's 24-hour rule allows businesses to send free-form messages only within 24 hours of a customer's last reply; after that, only your WhatsApp-approved message templates can be used until the customer responds again.